Cancellation &
At LANCET DIAGNOSTICS LIMITED, we prioritize our customer’s satisfaction and have established a flexible cancellation policy to assist them.
Cancellation Requests
Cancellations will be considered if the request is made immediately after placing the order.
However, once orders have been communicated to vendors/merchants and the shipping process is initiated, cancellation requests may not be entertained.
Exclusions:
Refund or replacement options are available if the customer establishes that the delivered product’s quality is unsatisfactory.
Damaged or Defective Items:
Report receipt of damaged or defective items to our Customer Service team.
The request will be processed once the merchant has verified and confirmed the issue, and it should be reported on the same day of product receipt.
Discrepancies and Expectations:
If the received product does not match the site’s depiction or meet expectations, notify our customer service within the same day of receiving the product.
The Customer Service Team will carefully review your complaint and make an informed decision.
Manufacturer Warranty:
For products with warranties from manufacturers, please refer to the manufacturer for issue resolution.
Refund Processing:
If a refund is approved by LANCET DIAGNOSTICS LIMITED, it will be processed within 9-15 days.
Disclaimer:
The content of this policy is solely at the discretion of LANCET DIAGNOSTICS LIMITED. Razorpay is not responsible for the content provided here and will not be held liable for any claims or liabilities arising from the merchant’s non-adherence to this policy.