1. Introduction
Welcome to the Lancet Pathology and Wellness Center (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and mobile application (the “Platform”) and all services offered, including diagnostic testing, wellness consultations, telemedicine, and any other health-related services. By using our Platform, you agree to these Terms. Please read them carefully.
2. Scope of Services
Lancet provides a variety of healthcare and wellness services, including:
– Pathology and diagnostic testing
– Health consultations and telemedicine services
– Mental wellness support
– Health check-ups, vaccination drives, and other preventive care
– Health education content and resources
2.1 Eligibility
Users must be at least 18 years of age or have parental consent to use the Platform. Our services are intended only for residents of [Insert Applicable Country/Region].
3. Legal Compliance and Government Regulations
Our services adhere to the legal requirements and guidelines of:
– *National Accreditation Board for Testing and Calibration Laboratories (NABL)*
– *Central Drugs Standard Control Organization (CDSCO)*
– *National Medical Commission (NMC)*
– *Telemedicine Practice Guidelines* as issued by the Ministry of Health and Family Welfare, India
3.1 Data Privacy and Confidentiality
Your privacy is protected under [Insert Local Privacy Act, e.g., Personal Data Protection Bill, 2019]. We ensure compliance with applicable privacy and data protection laws.
3.2 Health Data Protection
Our Platform complies with the *Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011* to secure your health data.
3.3 Telemedicine and E-consultation
Our telemedicine services align with the guidelines issued by the Ministry of Health and Family Welfare, ensuring lawful, ethical, and responsible practices during virtual consultations.
4. User Responsibilities and Obligations
4.1 Accurate Information
You agree to provide accurate and complete information, including medical history and personal information, to ensure reliable results and consultation outcomes.
4.2 Health Advice
The information and services provided on our Platform should not substitute professional medical advice or treatment from a qualified healthcare provider. You should always consult a doctor for medical advice specific to your condition.
4.3 Restrictions on Usage
Users must not:
– Misuse the Platform for fraudulent purposes
– Attempt unauthorized access to our systems
– Share their login credentials with third parties
5. Payments and Refund Policy
5.1 Payment Options
We accept payments through various modes including:
– Credit/Debit Cards
– UPI
– Net Banking
– Wallets (Paytm, Google Pay, etc.)
5.2 Refunds
Refunds may be applicable under specific conditions:
– *Cancellation*: If a test is canceled by Lancet or if you cancel the test at least [Insert Applicable Notice Period] before the scheduled date.
– *Service Unavailability*: If we cannot fulfill a particular service request, a full refund will be provided.
5.3 Discounts and Offers
Offers, discounts, and promotions are subject to our policies and may vary. Offers are nontransferable and not redeemable for cash.
5.4 Late or Failed Payments
If a payment fails due to insufficient funds or other issues, you will need to update payment details within [Insert Number of Days] to avoid service interruptions.
6. Delivery and Reporting Policy
6.1 Delivery of Test Reports
Reports for tests will be delivered within the timelines mentioned on our Platform, subject to potential delays due to unavoidable circumstances.
6.2 Mode of Report Delivery
Reports can be accessed digitally on the Platform or, if requested, can be emailed directly. Printed reports may also be available for pickup at our physical centers.
6.3 Sample Collection
Sample collection can be done at our centers or at your location if home collection services are available. Home sample collection is subject to an additional charge.
7. Privacy Policy
Our [Privacy Policy](link to Privacy Policy) explains how we collect, use, and share your personal information. By using our Platform, you consent to the practices described in our Privacy Policy.
7.1 Collection and Use of Health Data
We collect data to provide accurate health services, including personal, demographic, and health-related information. Sensitive health data will only be used to improve the quality of services and not for any third-party marketing.
7.2 User Rights
You have the right to access, correct, or delete your personal information as per applicable laws.
8. Intellectual Property
All materials on the Platform, including content, graphics, logos, and software, are protected by intellectual property laws. You may not copy, modify, or distribute any content without our prior written permission.
9. Liability and Limitation of Liability
9.1 Disclaimer of Warranties
Lancet does not guarantee uninterrupted access to the Platform. Services are provided on an “as-is” basis, and we disclaim any implied warranties.
9.2 Limitation of Liability
To the fullest extent permitted by law, Lancet is not liable for any direct, indirect, or consequential damages arising from your use of our services.
9.3 Indemnification
You agree to indemnify and hold Lancet harmless against any claims arising from misuse of the Platform or violation of these Terms.
10. Medical Disclaimers
The health and wellness services on our Platform are meant to provide general wellness information and diagnostic services and are not a substitute for emergency medical care.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of [Insert Country/Region]. Any disputes will be subject to the exclusive jurisdiction of courts in [Insert Applicable City].
12. Amendments to Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the Platform. It is your responsibility to review the Terms periodically.
13. Contact Information
For any questions or concerns about these Terms, please contact us at:
– *Email*: [support@lancet.com]
– *Phone*: [Insert Contact Number]
– *Address*: [Insert Physical Address of Lancet]
By using the Lancet Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.*
14. Medicines and Supplements
In addition to diagnostic and wellness services, Lancet may also provide prescription medicines, over-the-counter (OTC) drugs, and dietary supplements through our Platform. Please read the terms specific to this service.
14.1 Prescription Medicines
– *Requirement for Prescription*: Certain medicines will require a valid prescription from a certified medical professional. You must upload a clear, valid, and unaltered prescription to place an order.
– *Prescription Verification*: We reserve the right to verify prescriptions with the prescribing physician or healthcare provider. If verification fails, the order may be canceled, and a refund issued.
14.2 Supplements and Over-the-Counter (OTC) Drugs
– OTC medicines and dietary supplements do not require a prescription. However, you should consult a healthcare provider to determine if these products are suitable for you, particularly if you have pre-existing health conditions or are on other medications.
14.3 Usage and Safety Disclaimer
– *Medical Advice*: All medicines and supplements should be used strictly as advised by a healthcare professional. Lancet provides only general information and does not substitute medical consultation or guidance.
– *Potential Side Effects*: Medicines and supplements may cause adverse effects. By purchasing these products, you acknowledge that you understand the risks associated with their use.
– *Quality Assurance*: Lancet ensures that medicines and supplements meet quality standards. However, we do not manufacture these products and therefore do not take liability for efficacy or side effects.
14.4 Payment and Refund Policy for Medicines and Supplements
– *Payment Options*: Payments for medicines and supplements follow the same policies as outlined in Section 5.
– *Refund Policy*: Refunds are permitted only in the case of:
– *Expired or Damaged Products*: If the product is delivered expired or damaged, you must report it within [Insert Number of Days, e.g., 48 hours] of delivery.
– *Incorrect Product Delivery*: If you receive the wrong product, notify us immediately, and we will arrange for a return and refund.
– *Change of Mind*: Refunds are not available for change-of-mind requests once an order is shipped.
14.5 Delivery Policy
– *Delivery Timelines*: Medicines and supplements are delivered as per the timelines specified on the Platform, subject to availability.
– *Shipping Restrictions*: Delivery is subject to availability in your area and applicable legal restrictions on certain medications or supplements.
14.6 Legal Compliance and User Responsibility
– *Compliance with Regulations: The purchase and delivery of medicines and supplements adhere to laws including the **Drugs and Cosmetics Act, 1940, **Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954*, and other applicable healthcare and
pharmaceutical regulations.
– *User’s Responsibility*: You agree to use medicines and supplements responsibly and as prescribed. Misuse or abuse of medicines purchased through our Platform is strictly prohibited and may lead to legal consequences.
14.7 Limitation of Liability for Medicines and Supplements
– *Product Liability*: While Lancet ensures products meet quality standards, we are not liable for adverse reactions, efficacy, or any claims associated with medicines and supplements, which remain the responsibility of the manufacturer.
– *Disclaimer of Warranties*: Medicines and supplements are provided “as-is,” and Lancet disclaims any implied warranties of fitness for a particular purpose.